Privacy & Security

Your privacy and security are extremely important to us at PleasureX.ca. This policy outlines how we collect, use, and protect your personal information when you shop with us. We may update this Privacy Policy from time to time, so we encourage you to review it periodically—especially before submitting new personal details.

Why PleasureX Collects Your Personal Information

We collect your information to provide you with a safe, smooth, and personalized shopping experience. Your data helps us:

  • Process and fulfill your orders accurately
  • Offer customer support efficiently
  • Personalize future visits and product recommendations
  • Improve our website and user experience
  • Comply with legal and contractual obligations
  • Prevent fraudulent or illegal activities online
  • Send promotional offers and updates (only with your consent)

How to Request Data Deletion

We respect your right to privacy and data protection.
 If you’d like to delete your personal information, please email our Customer Support with:

  • Your full name (as registered on your account)
  • Your email address
  • The subject line: “Account Data Deletion Request”

Once verified, your request will be processed within 48 hours.
 If your PleasureX account is linked through Meta/Facebook, you can also unlink it directly from your Facebook account under Settings & Privacy → Security and Login → Apps and Websites. Locate PleasureX and click Remove.

How We Use Your Information

When you purchase a product, your information is used solely for:

  • Processing payments and shipping orders
  • Communicating order updates and confirmations
  • Reporting internal sales data and improving our service

We do not sell, rent, or distribute your personal information to any third parties.

Some analytical data (such as visit duration, pages viewed, or purchase trends) may be shared with trusted partners like Shopify and Google Analytics for insights and optimization—always in compliance with privacy regulations.

Email Communication

We use your email address to:

  • Send order confirmations and tracking updates
  • Share product launches, promotions, and updates (if subscribed)

You may unsubscribe or request permanent data deletion at any time by emailing us from your registered email address.
 Please note: once your account data is deleted, we won’t be able to verify warranty or purchase history, so keep your original receipts for future reference.

Cookies & Other Technologies

PleasureX uses cookies to enhance your shopping experience. Cookies help us:

  • Remember items in your cart
  • Simplify the checkout process
  • Improve site performance and personalization

These cookies never store sensitive information and are not shared with third parties for marketing outside PleasureX.

Credit Card Security

Your payment details are protected using SSL (Secure Socket Layer) encryption—the same technology trusted by banks and financial institutions. This ensures that your credit card and personal data remain private and secure during checkout.

Discreet Billing & Shipping

We understand how important privacy is.
 All PleasureX orders are shipped in plain, unbranded packaging with no mention of our website or the nature of the contents.

Note: 

To protect your privacy, we do not include any invoices, packing slips, or pricing details inside our packages. All orders are shipped blind and discreet, with no mention of the product or vendor.

If you ever need an invoice for your order, please contact us and we will send a digital invoice directly to your email.

Contact Us

If you have any questions about our Privacy & Security Policy or how your data is handled, please contact us at: 📧 info@pleasurex.ca