Shipping Information

Shipping & Returns

Will the Canada Post strike affect my PleasureX delivery?

If Canada Post experiences a strike, PleasureX may pause deliveries to PO Boxes.
 All other shipments will continue through our trusted Canadian courier partners. Once your order ships, you’ll receive a tracking link via email to follow its progress.

How quickly will my order leave the warehouse?

Orders placed before 12 PM EST are usually shipped the same business day.
 Orders placed later will go out the next business day.
 Please note — weekends and holidays are not business days for PleasureX or our shipping partners.

What are my delivery options?

We currently offer two shipping options at checkout so you can choose the delivery method that best suits your needs.
 (Estimated delivery dates are not displayed at this time.)

Will my order arrive in discreet packaging?

Discreet Packaging at PleasureX

We know privacy matters — especially when it comes to personal pleasure. That’s why every PleasureX order is shipped with complete discretion:

📦 Plain, unmarked packaging — no logos, brand names, or suggestive wording.

🏷 Neutral sender name on the shipping label to ensure full confidentiality.

🚚 Trusted shipping partners who handle each delivery with care and respect.

Note:

To protect your privacy, we do not include any invoices, packing slips, or pricing details inside our packages. All orders are shipped blind and discreet, with no mention of the product or vendor.

If you ever need an invoice for your order, please contact us and we will send a digital invoice directly to your email.

From the moment you order to the moment it arrives, PleasureX keeps your experience completely private, safe, and secure — so you can shop with total confidence.

What are your shipping costs?

We currently offer two shipping options at checkout so you can choose the delivery method that best fits your needs.
 (Estimated delivery dates are not displayed at this time.)

📦 Standard Shipping

  • $20 for orders under $49
  • $9.99 for orders $49 and above
  • Delivery within 3 to 9 business days

⚡ Express Shipping

  • $25.00 flat rate
  • Delivery within 2 to 5 business days

Orders are processed promptly, and you’ll receive a confirmation email with tracking details once your order ships.

How are PleasureX orders shipped?

All orders are handled by reliable Canadian delivery partners. Once dispatched, you’ll receive an invoice email with your tracking number.
(Please note: During a Canada Post strike, PO Box shipping may be temporarily unavailable.)

Can I return or exchange an item?

Because of the personal nature of adult products, PleasureX cannot accept returns or exchanges unless an item is defective.
 This ensures the health, safety, and peace of mind of every customer.

Non-returnable products include:

  • Vibrators, Dildos, and Strokers
  • Anal Toys and Plugs
  • Cock Rings and Sleeves
  • Bondage Accessories (Gags, Ropes, etc.)
  • Lingerie and Intimate Apparel
  • Lubricants, Massage Oils, and Condoms

Once shipped, these products are considered used and non-resalable.

Customers are responsible for return shipping, except when returning defective or incorrect items (PleasureX covers the return shipping in those cases).
 Original outbound shipping charges are non-refundable in all cases.

What should I do if my item doesn’t work?

 Please record a short unboxing video before opening the package.
 If the product is defective, send us the video showing the issue within 30 days of purchase.

We’ll issue a Return Merchandise Authorization (RMA) with simple instructions.

Please include:

  • Your order number
  • A description of the issue
  • The defective product with original packaging

Once we receive and confirm the defect, we’ll send a replacement at no cost..

Can I change or cancel my order?

Once your order has been processed, it cannot be changed or canceled.

What does “Rush Order Processing” mean?

Rush Processing moves your order to the front of the packing line so it’s prepared and shipped before others.
Shipping speed still depends on the delivery option you select at checkout.