Shipping Information

Our Shipping Commitment

At PleasureX, we understand that when you place an order, you want it delivered as quickly and securely as possible. We are committed to providing a reliable and professional shipping experience that respects your privacy from the moment you place your order until it arrives at your door.

1. Shipping Methods & Estimated Delivery Times

We currently offer three shipping options at checkout. Delivery times are estimates and may vary depending on the destination, carrier, and other circumstances. We currently ship within Canada only and do not offer international shipping.

  • Express Shipping: $25.00 - Get your order in 2–4 business days.

  • Preferred Shipping: $9.99 - Available for orders $49.01 or more, with delivery in 3–7 business days.

  • Standard Shipping: $19.99 - Available for orders up to $49.00, with delivery in 3–7 business days.

2. Order Processing & Tracking

Orders are processed promptly. Processing may occasionally take longer during peak holiday seasons or high-volume promotional periods. Once your order has shipped, you will receive a confirmation email with tracking information. You can use your tracking number through the shipping carrier's tracking portal. Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, remote locations, and other circumstances outside our control may affect delivery times.

3. Returns & Exchanges

Due to the personal and intimate nature of our products, PleasureX does not accept returns or exchanges. Once shipped, these products are considered used and non-resalable and cannot be returned or exchanged.

Non-returnable products include:

  • Vibrators, dildos, and strokers

  • Anal toys and plugs

  • Cock rings and sleeves

  • Bondage accessories, including gags and ropes

  • Lingerie and intimate apparel

  • Lubricants, massage oils, and condoms

4. Defective Products & Warranty Claims

Please record a short unboxing video before opening or using your product. If you believe your product is defective, contact us within 30 days of purchase and provide a video clearly showing the issue. After reviewing your claim, PleasureX may issue a Return Merchandise Authorization (RMA) with return instructions, if required.
Please provide:

  • Order number

  • Description of the issue

  • Short video showing the defect

  • Defective product and original packaging, where applicable.

Once the defect is confirmed, PleasureX will arrange a replacement at no additional cost, subject to product availability and applicable manufacturer warranty terms.

5. Replacement Policy

Once PleasureX has confirmed a product as defective and issued a replacement, only one replacement will be provided for the confirmed defective product. PleasureX will not provide additional replacements for the same product or subsequent claims relating to the replacement item.

6. Order Changes & Cancellations

Once an order has been processed, it cannot be changed or canceled. Customers are responsible for reviewing their shipping address, products, quantities, shipping method, and contact information before completing their purchase. If you need to request a change or cancellation, please contact us as soon as possible. We will make reasonable efforts to assist if your order has not yet been processed.